For all the payment related queries please go through below mentioned information. For any further queries regarding the same contact us on [email protected]

What are the payment options provided by ERP?

At ERP you can shop with any of the following options:

    • On our website:
        • Visa, Mastercard and American Express Credit Cards.
        • Debit card for more than 50 banks.
        • We currently support Net banking for 35+ banks including all major banks like ICICI, HDFC, Citibank, SBI, Axis etc.
        • E-Wallets, Cash Card, UPI, Mobile Payments
        • EMI
    • At the time of Delivery 
        • Cash on delivery

What should I keep handy for my online transaction?

    • For Credit Cards keep your card which has the details of card holder name, number, CVV and expiry date. Apart from this you also need to have your 3D secure password / OAC.
    • For Debit Cards keep your card which has the details of card holder name, number, CVV and expiry date. You will be redirected to the bank site for 3D secure authorization. So keep your OAC or IPIN handy as well.
    • For Net Banking you need to keep your account number as well as your IPIN handy.

Is it safe to use my credit card, debit card or net banking?

Absolutely. Shopping with ERP is completely safe. Transactions with ERP are via the payment gateway CCAvenue (one of the most secured and safest with both VeriSign Secured® as well as PCI - Payment Card Industry compliant). The VeriSign Secured® Seal is the most trusted security mark on the Internet.

Does ERP store my card or account information?

ERP does not collect or store your account information at all. Your transaction is authorized at multiple points, first by CC Avenue and subsequently by Visa/MasterCard/American Express/Banks directly without any information passing through us. However we monitor and review transactions on an on-going basis, to identify potentially fraudulent situations and take immediate corrective steps to mitigate/limit any damage caused/likely to be caused from the same.

Will I be asked to share card information, account information or passwords over phone or email?

The ERP team will never request you to share any of your payment details over email or over phone.

What other things should I keep in mind during an online transaction?

    • During the payment process using net banking you may be redirected to your bank website. Once your transaction is completed you will be brought back to our website with your order details which you can keep a copy of.
    • Never press the browser back button when the transaction is still currently being done.

How will transactions on ERP appear on my Credit Card / Bank statements?

All transactions on www.erpdesignstudio.com will be under the heading of "ERP Design Studio" on your Credit Card / Bank statements.

What should I do if a transaction fails?

Transactions could fail due to multiple reasons. Please check for the following:

    • Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking)
    • Your Internet connection is not disrupted in the process

If your account has been debited after a payment failure, it will be rolled back within 7 working days. Please direct all questions and further clarifications regarding the above statement to [email protected]